The following email was sent to University staff members whose DukeCards will be deactivated daily at midnight until they complete symptom monitoring each day. Certain groups have been excluded, including staff with the School of Medicine, the School of Nursing, Duke University Police, and staff covered by a collective bargaining agreement.

Dear Duke University Staff Member,

Tracking COVID-19 symptoms remains a critical step to limiting the spread of the virus and keeping our community safe. As you know, University staff who wish to gain access to Duke facilities are required to complete the daily symptom survey before arriving on-site. At midnight each day, DukeCard access will reset to an inactive status, prohibiting access to buildings. In order to re-activate access, you must complete the daily symptom monitoring. Once the survey is completed, access should be restored within seconds (up to a minute).

When to complete symptom monitoring survey: Starting Tuesday, Dec. 15, you will need to complete symptom monitoring each day before your DukeCard will be activated to access Duke facilities. Your DukeCard will return to inactive status at midnight each day. Once symptom monitoring is complete, access will be restored for the day.

Accessing the symptom monitoring survey: The SymMon mobile app is the preferred and easiest way to record symptoms and is available for free through the Apple app store or Google Play.  For step-by-step instructions on how to complete the survey visit the Return to Duke website.  Symptoms can also be recorded using the RedCAP system through a web browser or through a phone-based automated voice response system.

Getting notifications: Setup the in-app alert to receive daily notifications. Click on the gear icon in the lower right-hand corner of the SymMon app. Turn on the Symptom Monitoring Reminders by tapping the toggle switch.  For more information about app features, watch the Symptom Monitoring app tutorial video.

Troubleshooting: You can check the status of your DukeCard. A green access status indicates door access is working. If you run into difficulty with the app or DukeCard access, contact the OIT Service Desk at 919-684-2200.

Kyle Cavanaugh,
Vice President, Administration